Bugs:Triage guide - Revision history

imported_>ashley: convert some external links pointing to wiki.maemo.org to internal ones and swap freenode references to Libera instead

2021-11-09T09:33:30Z

convert some external links pointing to wiki.maemo.org to internal ones and swap freenode references to Libera instead

← Older revision		Revision as of 09:33, 9 November 2021
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	# [https://bugs.maemo.org/createaccount.cgi Create an account.]		# [https://bugs.maemo.org/createaccount.cgi Create an account.]
	# Read the [~~https://wiki.maemo.org/index.php?title=~~Bugs:~~Stock_answers~~ Stock answers]. These stock responses are general examples of the kinds of comments that triagers should add to bug reports. There are even a surprising number of bug reports for which you can simply use these responses. Please always add a comment when changing the bug status to RESOLVED or adding the "moreinfo" keyword, so the user can comprehend your decision.		# Read the [[Bugs:Stock answers\|Stock answers]]. These stock responses are general examples of the kinds of comments that triagers should add to bug reports. There are even a surprising number of bug reports for which you can simply use these responses. Please always add a comment when changing the bug status to RESOLVED or adding the "moreinfo" keyword, so the user can comprehend your decision.
	# Find what should be changed. Read the [~~https://wiki.maemo.org/~~Bugs:~~Triage_guide~~#~~Steps_of_Triaging~~ Steps of Triaging] to determine what should be changed (if anything) and how.		# Find what should be changed. Read the [[Bugs:Triage guide#Steps of Triaging\|Steps of Triaging]] to determine what should be changed (if anything) and how.
	# Add yourself to the CC list of the reports you triage so you will receive updates and notifications on changes.		# Add yourself to the CC list of the reports you triage so you will receive updates and notifications on changes.
	# Ask someone to verify your changes. In #maemo-bugs on irc.~~freenode~~.~~net~~ mention the bug number you are looking at and the changes that you think should be made. (If no one is around, it is perfectly okay to leave a comment in the relevant bug with information that could be useful to others, e.g. "I think this bug report is a duplicate of bug 1234").		# Ask someone to verify your changes. In #maemo-bugs on irc.libera.chat mention the bug number you are looking at and the changes that you think should be made. (If no one is around, it is perfectly okay to leave a comment in the relevant bug with information that could be useful to others, e.g. "I think this bug report is a duplicate of bug 1234").

	As time goes by and you become more familiar with Bugzilla, please ask the [~~https://wiki.maemo.org/index.php?title=~~Bugsquad#Members Bugsquad members] to provide [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] to you so you have gain much more power to change things and work efficiently in the bug database.		As time goes by and you become more familiar with Bugzilla, please ask the [[Bugsquad#Members\|Bugsquad members]] to provide [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] to you so you have gain much more power to change things and work efficiently in the bug database.

	=== Potential tasks ===		=== Potential tasks ===

	Please take a look at [[Bugs:Tasks \| some ideas here]].		Please take a look at [[Bugs:Tasks\|some ideas here]].

	== Steps of Triaging ==		== Steps of Triaging ==
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	Does it have enough information? Common sense rules here - "this sucks" or "this crashed" should get the "moreinfo" keyword with a polite message, as should other things that are too ambiguous to be useful.		Does it have enough information? Common sense rules here - "this sucks" or "this crashed" should get the "moreinfo" keyword with a polite message, as should other things that are too ambiguous to be useful.
	In many cases asking for a URL or attachment will help. If you need help making changes to bug fields ([http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers "editbugs"]), just comment describing what changes you want made, or ask for help from the #maemo-bugs channel on ~~Freenode~~ IRC (especially the bugmaster andre is good contact), or send an email to bugzilla@maemo.org.		In many cases asking for a URL or attachment will help. If you need help making changes to bug fields ([http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers "editbugs"]), just comment describing what changes you want made, or ask for help from the #maemo-bugs channel on Libera IRC (especially the bugmaster andre is good contact), or send an email to bugzilla@maemo.org.

	=== Is the bug a duplicate? ===		=== Is the bug a duplicate? ===
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	* '''Crasher bugs'''		* '''Crasher bugs'''
	Should have Severity=Critical, Priority=High.		Should have Severity=Critical, Priority=High.
	Add the "moreinfo" keyword if they don't have a stack trace, and ask the reporter to get a decent stack trace (see ~~https://wiki.maemo.org/index.php?title=~~Bugs:~~Stock_answers~~ for more information). If there is no information about how it is triggered you should ask the original reporter how to reproduce the bug.		Add the "moreinfo" keyword if they don't have a stack trace, and ask the reporter to get a decent stack trace (see [[Bugs:Stock answers]] for more information). If there is no information about how it is triggered you should ask the original reporter how to reproduce the bug.
	* '''Something not working as expected'''		* '''Something not working as expected'''
	Severity=Low or Medium depending on how much it breaks the application.		Severity=Low or Medium depending on how much it breaks the application.
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	Kudos to [http://browser.garage.maemo.org/news/8/ timeless], the [http://wiki.mozilla.org/MozillaQualityAssurance:Triage Mozilla Triage Team] and the [http://live.gnome.org/Bugsquad/TriageGuide GNOME Bugsquad]. I shamelessly copied huge parts from them.		Kudos to [http://browser.garage.maemo.org/news/8/ timeless], the [http://wiki.mozilla.org/MozillaQualityAssurance:Triage Mozilla Triage Team] and the [http://live.gnome.org/Bugsquad/TriageGuide GNOME Bugsquad]. I shamelessly copied huge parts from them.


	[[Category:Community]]		[[Category:Community]]

imported_>andre: s/#maemo/#maemo-bugs

2010-10-22T17:17:02Z

s/#maemo/#maemo-bugs

← Older revision		Revision as of 17:17, 22 October 2010
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	# Find what should be changed. Read the [https://wiki.maemo.org/Bugs:Triage_guide#Steps_of_Triaging Steps of Triaging] to determine what should be changed (if anything) and how.		# Find what should be changed. Read the [https://wiki.maemo.org/Bugs:Triage_guide#Steps_of_Triaging Steps of Triaging] to determine what should be changed (if anything) and how.
	# Add yourself to the CC list of the reports you triage so you will receive updates and notifications on changes.		# Add yourself to the CC list of the reports you triage so you will receive updates and notifications on changes.
	# Ask someone to verify your changes. In #maemo on irc.freenode.net mention the bug number you are looking at and the changes that you think should be made. (If no one is around, it is perfectly okay to leave a comment in the relevant bug with information that could be useful to others, e.g. "I think this bug report is a duplicate of bug 1234").		# Ask someone to verify your changes. In #maemo-bugs on irc.freenode.net mention the bug number you are looking at and the changes that you think should be made. (If no one is around, it is perfectly okay to leave a comment in the relevant bug with information that could be useful to others, e.g. "I think this bug report is a duplicate of bug 1234").

	As time goes by and you become more familiar with Bugzilla, please ask the [https://wiki.maemo.org/index.php?title=Bugsquad#Members Bugsquad members] to provide [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] to you so you have gain much more power to change things and work efficiently in the bug database.		As time goes by and you become more familiar with Bugzilla, please ask the [https://wiki.maemo.org/index.php?title=Bugsquad#Members Bugsquad members] to provide [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] to you so you have gain much more power to change things and work efficiently in the bug database.
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	Does it have enough information? Common sense rules here - "this sucks" or "this crashed" should get the "moreinfo" keyword with a polite message, as should other things that are too ambiguous to be useful.		Does it have enough information? Common sense rules here - "this sucks" or "this crashed" should get the "moreinfo" keyword with a polite message, as should other things that are too ambiguous to be useful.
	In many cases asking for a URL or attachment will help. If you need help making changes to bug fields ([http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers "editbugs"]), just comment describing what changes you want made, or ask for help from the #maemo channel on Freenode IRC (especially the bugmaster andre is good contact), or send an email to bugzilla@maemo.org.		In many cases asking for a URL or attachment will help. If you need help making changes to bug fields ([http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers "editbugs"]), just comment describing what changes you want made, or ask for help from the #maemo-bugs channel on Freenode IRC (especially the bugmaster andre is good contact), or send an email to bugzilla@maemo.org.

	=== Is the bug a duplicate? ===		=== Is the bug a duplicate? ===

imported_>andre: /* Hardware problems and Hardware enhancement requests */

2010-09-01T11:37:44Z

Hardware problems and Hardware enhancement requests

← Older revision		Revision as of 11:37, 1 September 2010
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	Maemo is a software platform, hence bug reports about hardware bugs are invalid in bugs.maemo.org. Please ask the reporter to either contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.		Maemo is a software platform, hence bug reports about hardware bugs are invalid in bugs.maemo.org. Please ask the reporter to either contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.
	If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] at http://maemo.org/community/brainstorm/ instead as hardware is out of scope for maemo.org Bugzilla.		If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] at http://maemo.org/community/brainstorm/ instead as hardware is out of scope for maemo.org Bugzilla. Also there is http://conversations.nokia.com/design-by-community/.

	==== Is it a valid, but wide and non-specific feature request? ====		==== Is it a valid, but wide and non-specific feature request? ====

imported_>jukey: /* Acknowledgment */

2010-07-18T07:14:51Z

Acknowledgment

← Older revision		Revision as of 07:14, 18 July 2010
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	[[Category:maemo.org]]		[[Category:maemo.org]]
	[[Category:Bugzilla]]		[[Category:Bugzilla]]
			[[Category:Quality Assurance]]

imported_>andre: /* Hardware problems and Hardware enhancement requests */

2010-02-17T12:24:25Z

Hardware problems and Hardware enhancement requests

← Older revision		Revision as of 12:24, 17 February 2010
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	==== Hardware problems and Hardware enhancement requests ====		==== Hardware problems and Hardware enhancement requests ====

	Maemo is a software platform, hence bug reports about hardware bugs are invalid. Please ask the reporter to either contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.		Maemo is a software platform, hence bug reports about hardware bugs are invalid in bugs.maemo.org. Please ask the reporter to either contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.
	If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] instead as hardware is out of scope for maemo.org Bugzilla.		If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] at http://maemo.org/community/brainstorm/ instead as hardware is out of scope for maemo.org Bugzilla.

	==== Is it a valid, but wide and non-specific feature request? ====		==== Is it a valid, but wide and non-specific feature request? ====

imported_>andre: typo fix

2010-02-17T12:23:16Z

typo fix

← Older revision		Revision as of 12:23, 17 February 2010
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	==== Hardware problems and Hardware enhancement requests ====		==== Hardware problems and Hardware enhancement requests ====

	Maemo is a software platform, hence bug reports about hardware bugs are invalid. Please ask the reporter to either ~~Contact~~ Nokia Care services via www.nokia.com or to contact the company who sold the product to them.		Maemo is a software platform, hence bug reports about hardware bugs are invalid. Please ask the reporter to either contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.
	If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] instead as hardware is out of scope for maemo.org Bugzilla.		If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] instead as hardware is out of scope for maemo.org Bugzilla.

imported_>dneary: /* Potential tasks */

2010-01-29T19:33:17Z

Potential tasks

← Older revision		Revision as of 19:33, 29 January 2010
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	=== Potential tasks ===		=== Potential tasks ===

	Please take a look at [~~http://wiki.maemo.org/~~Bugs:Tasks some ideas here].		Please take a look at [[Bugs:Tasks \| some ideas here]].

	== Steps of Triaging ==		== Steps of Triaging ==

imported_>andre: Add "Alias field already set => nothing to do" as the first step

2009-12-22T19:24:05Z

Add "Alias field already set => nothing to do" as the first step

← Older revision		Revision as of 19:24, 22 December 2009
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	This guide should make triaging a bug as easy and simple as possible. Remember, if in doubt, ask! Also, remember that you may not be able to find anything to change for some bugs since not all bugs are filed incorrectly or incompletely.		This guide should make triaging a bug as easy and simple as possible. Remember, if in doubt, ask! Also, remember that you may not be able to find anything to change for some bugs since not all bugs are filed incorrectly or incompletely.

			=== Is there already something like "int-123456" in the Alias field? ===

			If so, the report already has been triaged and imported into Nokia's internal bug tracking system. Nothing to do here anymore...
			(Note that many reporters set an Alias like "mybug" as they think that it is required when writing a report. The planned update of Bugzilla to a newer version will fix this behaviour.)

	=== Is it part of Maemo Bugzilla? ===		=== Is it part of Maemo Bugzilla? ===

imported_>andre: /* Potential tasks */

2009-12-02T16:53:31Z

Potential tasks

← Older revision		Revision as of 16:53, 2 December 2009
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	=== Potential tasks ===		=== Potential tasks ===

	There are a number of ways, but one way is to pick a couple of components that interest you, or which you know about, or are willing to learn, or happen to use and set up user watching. Once you've done that, look through the bugs in each of those components.		Please take a look at [http://wiki.maemo.org/Bugs:Tasks some ideas here].

	* Take a look at ~~the latest~~ [~~https~~://~~bugs~~.maemo.org/buglist.cgi?bug_file_loc=&bug_file_loc_type=allwordssubstr&bug_id=&bugidtype=include&chfield=%5BBug%20creation%5D&chfieldfrom=-14d&chfieldto=Now&chfieldvalue=&email1=&email2=&emailassigned_to1=1&emailassigned_to2=1&emailcc2=1&emailqa_contact2=1&emailreporter2=1&emailtype1=substring&emailtype2=substring&field0-0-0=noop&keywords=&keywords_type=allwords&long_desc=&long_desc_type=substring&query_format=advanced&remaction=&short_desc=&short_desc_type=allwordssubstr&status_whiteboard=&status_whiteboard_type=allwordssubstr&type0-0-0=noop&value0-0-0=&votes=&order=bugs.bug_id&query_based_on= incoming reports of the last two weeks].

	* Take a look at old bug reports and try to reproduce them with the latest software release to find out whether the reports are still valid. If they have been fixed in the meantime, set them to RESOLVED FIXED and set the Target Milestone to the version that works fine. [https://bugs.maemo.org/buglist.cgi?classification=Maemo+Official+Applications&classification=Maemo+Official+Platform&version=0.11&version=0.12&version=0.13&version=1.0&version=1.0.1&version=1.0.2&version=1.1&version=1.1rc5&version=1.1rc6&version=1.2&version=2.0&version=2.1&version=2.2&version=3.0&version=3.1&version=3.2&version=4.0&version=4.1&version=4.1+(4.2008.23-14)&version=4.1.1+(4.2008.30-2)&version=4.1.1+(4.2008.36-5)&version=4.1.2+(4.2008.36-5)&version=4.1.2+(5.2008.43-7)&version=4.1.3+(5.2008.43-7)&status_whiteboard_type=allwordssubstr&keywords_type=allwords&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED List of open reports about Maemo version 4.1 or earlier].

	* Clean up [https://bugs.maemo.org/buglist.cgi?keywords_type=allwords&keywords=moreinfo&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&chfieldfrom=-6m&chfieldto=Now bugs with moreinfo keyword that have not been changed for 6 months]. This means that more information had been requested from the reporter but has not been provided. These bugs should be closed as WORKSFORME if you are not able to reproduce. If there is simply not enough information to be a useful report, then close the bug as INVALID (You need [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] for such changes). Please always explain your decision by adding a nice comment and in the latter case, ask the reporter to provide the information asked for, if he can, and reopen the bug.

	== Steps of Triaging ==		== Steps of Triaging ==

imported_>andre: add URL for "bugs with version <=4.1", add Brainstorm

2009-11-11T20:25:08Z

add URL for "bugs with version <=4.1", add Brainstorm

← Older revision		Revision as of 20:25, 11 November 2009
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	There are a number of ways, but one way is to pick a couple of components that interest you, or which you know about, or are willing to learn, or happen to use and set up user watching. Once you've done that, look through the bugs in each of those components.		There are a number of ways, but one way is to pick a couple of components that interest you, or which you know about, or are willing to learn, or happen to use and set up user watching. Once you've done that, look through the bugs in each of those components.

	~~You could also take~~ a look at the latest [https://bugs.maemo.org/buglist.cgi?bug_file_loc=&bug_file_loc_type=allwordssubstr&bug_id=&bugidtype=include&chfield=%5BBug%20creation%5D&chfieldfrom=-14d&chfieldto=Now&chfieldvalue=&email1=&email2=&emailassigned_to1=1&emailassigned_to2=1&emailcc2=1&emailqa_contact2=1&emailreporter2=1&emailtype1=substring&emailtype2=substring&field0-0-0=noop&keywords=&keywords_type=allwords&long_desc=&long_desc_type=substring&query_format=advanced&remaction=&short_desc=&short_desc_type=allwordssubstr&status_whiteboard=&status_whiteboard_type=allwordssubstr&type0-0-0=noop&value0-0-0=&votes=&order=bugs.bug_id&query_based_on= incoming reports of the last two weeks].		* Take a look at the latest [https://bugs.maemo.org/buglist.cgi?bug_file_loc=&bug_file_loc_type=allwordssubstr&bug_id=&bugidtype=include&chfield=%5BBug%20creation%5D&chfieldfrom=-14d&chfieldto=Now&chfieldvalue=&email1=&email2=&emailassigned_to1=1&emailassigned_to2=1&emailcc2=1&emailqa_contact2=1&emailreporter2=1&emailtype1=substring&emailtype2=substring&field0-0-0=noop&keywords=&keywords_type=allwords&long_desc=&long_desc_type=substring&query_format=advanced&remaction=&short_desc=&short_desc_type=allwordssubstr&status_whiteboard=&status_whiteboard_type=allwordssubstr&type0-0-0=noop&value0-0-0=&votes=&order=bugs.bug_id&query_based_on= incoming reports of the last two weeks].

	~~Or you could take~~ a look at old bug reports and try to reproduce them with the latest software release (~~currently Diablo~~ version 4.2008.30-2) ~~to find out whether the~~ reports ~~are still valid~~.		* Take a look at old bug reports and try to reproduce them with the latest software release to find out whether the reports are still valid. If they have been fixed in the meantime, set them to RESOLVED FIXED and set the Target Milestone to the version that works fine. [https://bugs.maemo.org/buglist.cgi?classification=Maemo+Official+Applications&classification=Maemo+Official+Platform&version=0.11&version=0.12&version=0.13&version=1.0&version=1.0.1&version=1.0.2&version=1.1&version=1.1rc5&version=1.1rc6&version=1.2&version=2.0&version=2.1&version=2.2&version=3.0&version=3.1&version=3.2&version=4.0&version=4.1&version=4.1+(4.2008.23-14)&version=4.1.1+(4.2008.30-2)&version=4.1.1+(4.2008.36-5)&version=4.1.2+(4.2008.36-5)&version=4.1.2+(5.2008.43-7)&version=4.1.3+(5.2008.43-7)&status_whiteboard_type=allwordssubstr&keywords_type=allwords&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED List of open reports about Maemo version 4.1 or earlier].

	~~Another option is to clean~~ up [https://bugs.maemo.org/buglist.cgi?keywords_type=allwords&keywords=moreinfo&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&chfieldfrom=-6m&chfieldto=Now bugs with moreinfo keyword that have not been changed for 6 months]. This means that more information had been requested from the reporter but has not been provided. These bugs should be closed as WORKSFORME if you are not able to reproduce. If there is simply not enough information to be a useful report, then close the bug as INVALID (You need [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] for such changes). Please always explain your decision by adding a nice comment and in the latter case, ask the reporter to provide the information asked for, if he can, and reopen the bug.		* Clean up [https://bugs.maemo.org/buglist.cgi?keywords_type=allwords&keywords=moreinfo&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&chfieldfrom=-6m&chfieldto=Now bugs with moreinfo keyword that have not been changed for 6 months]. This means that more information had been requested from the reporter but has not been provided. These bugs should be closed as WORKSFORME if you are not able to reproduce. If there is simply not enough information to be a useful report, then close the bug as INVALID (You need [http://www.bugzilla.org/docs/2.22/html/useradmin.html#modifyusers editbugs permissions] for such changes). Please always explain your decision by adding a nice comment and in the latter case, ask the reporter to provide the information asked for, if he can, and reopen the bug.

	== Steps of Triaging ==		== Steps of Triaging ==
Line 35:		Line 35:
	Maemo is a software platform, hence bug reports about hardware bugs are invalid. Please ask the reporter to either Contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.		Maemo is a software platform, hence bug reports about hardware bugs are invalid. Please ask the reporter to either Contact Nokia Care services via www.nokia.com or to contact the company who sold the product to them.
	If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] instead as hardware is out of scope for maemo.org Bugzilla.		If the report is about an enhancement idea for the hardware, please close the report as invalid and kindly ask the reporter to file a ticket in the [http://maemo.org/community/brainstorm/ Maemo Brainstorm] instead as hardware is out of scope for maemo.org Bugzilla.

			==== Is it a valid, but wide and non-specific feature request? ====

			Some reporters have great ideas and visions. They want to improve the User Experience in general or change behaviour of several applications at once.
			These ideas are very hard to handle in Bugzilla as they require extensive brainstorming, discussing and involvement of several people/teams. Such reports should be closed as INVALID and reporters should be kindly asked to file a report in [http://maemo.org/community/brainstorm/ maemo.org Brainstorm] instead.

	=== Does it make sense? ===		=== Does it make sense? ===